PRIVACY POLICY
Adelaide Electrical And Solar Pty Ltd trading as Makn Energy (ABN 42 640 850 095) ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our products and services to you. This may include:
Contact Information: Name, address, telephone number, email address.
Financial Information: Payment details, credit card information, bank account details.
Technical Information: IP address, browser type, and operating system.
Other Information: Information relevant to customer surveys and/or offers.
2. How We Collect Personal Information
We collect personal information in several ways, including:
Directly from you: When you contact us, request a quote, purchase our products or services, or fill out forms on our website.
Automatically: Through the use of cookies and other tracking technologies on our website.
From third parties: Such as credit reporting agencies and marketing partners.
3. Use of Personal Information
We use your personal information for the following purposes:
To provide our products and services: Including processing orders, delivering products, and providing customer support.
To communicate with you: Regarding your orders, our products, services, and promotional offers.
To improve our services: By analysing your feedback and usage of our website.
To comply with legal obligations: Including fraud prevention, and maintaining records required by law.
4. Disclosure of Personal Information
We may disclose your personal information to:
Service providers: Who assist us in operating our business, such as delivery companies, IT support, and marketing agencies.
Government and regulatory bodies: As required by law.
Credit reporting agencies: For creditworthiness checks.
Business partners: With whom we have joint marketing arrangements, provided you have consented to this.
5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
Secure storage: Both physical and electronic.
Access controls: Restricting access to personal information to authorised personnel only.
Encryption: Using secure methods to transmit personal information online.